There are over 20 million mobile phone users in Nigeria today; a number that is projected to increase to over 40 million by the year 2010. These figures are undeniably much higher when considering the African continent. The telecommunications boom in Nigeria has brought with  it a lot of positives businesses and daily interactions, bringing a more vivid description of the world being a global village. Innovations are on the rise; competition between service providers is fierce as every provider struggles to dominate the market. Information technology is continually revolving at an unbelievable pace and mobile telephones are right at the center.

Mobile phones have become quite indispensable as a lot of subscribers take advantage of its portability to store as much information as possible. Some just restrict their mobile phones to basic uses such as making and receiving calls and text, saving numbers, e-mail addresses and other personal details while others use phones with all the functions of a mini computer. So many new ideas on how to increase the functionality of mobile phones are always being thought out; checking your e-mail, checking your bank account details, and so on. All these  are great steps towards progress in this sector and are therefore laudable, but one major factor is being overlooked – the working conditions of the mobile phones. This is because  more emphasis is being laid on the services itself and we forget that there is a channel  through which it has to pass to be truly effective.

 In Nigeria , the service providers have a responsibility to ensure that subscribers have access to the network at all times but that's basically as far as it goes. Customer service from these networks is restricted to solving problems within the network alone and subscribers are expected to take care of everything else that may hinder the service being provided. This is a huge task because it leaves them at the mercy of touts and unqualified individuals for their mobile phone needs and it results in tremendous wastage in information, time and resources.

PhonePort was set up to bridge this gap by reducing communication lapses due to mobile phone fault and taking most of the burden off the subscriber in the regard.